Influencers of desired, adequate service and product performance levels This is the sixth article that explores customer-centricity in today’s...Read More
Significance of adequate service-product performance levels under disruptive conditions This is the fifth article that explores customer-centricity in today’s...Read More
Aligning customer expectation, prediction with perception for positive Moments of Truth This is the fourth article that explores customer-centricity in today’s...Read More
Six moments of truth to create a positive impression of your brand This is the third article that explores customer-centricity in today’s...Read More