FUTURE THINKING TRAINING webinars
... is a set of strategy articulation modules for you to develop the skills to project a plausible future and to take the necessary actions to gain competitiveness
Business system value creation
Reflect on ways to make educated decisions with, by incisively diagnosing your organisational performance. Leverage on disruption to create value in your business system.
8-9 June &
8-9 September 2021
Anticipate your next competitive strategy
Reassess your competitive positioning in view of today's Covid-19 climate. Crystalise your required competitive strategy to move above and beyond this pandemic and crisis.
6-7 July &
5-6 October 2021
Time options for each day :
9am-12pm MYT or
3-6pm MYT
Customer trends in the new normal
Learn about changing customer trends and expectations in the new normal. Identify pivotal points along the customer journey that you can influence to pre-anticipate expectations.
3-4 August &
9-10 November 2021
FUTURE THINKING TRAINING
... is a set of strategy articulation modules for you to develop the skills to project a plausible future and to take the necessary actions to gain competitiveness
Review
Review
What Our Clients Have to Say
What Our Clients Have to Say
Alpha & Omega Law Corporation, Singapore
The course brought a “Science” into business planning. Following Wai Leng’s guidance step by step will lead to a well thought out business plan. The program conducted over a period of 4 half days was excellent as it allowed for thinking time. Most importantly, being in professional services, I achieved envisioning some potential new normals. An excellent program that serious business owners must attend with their management team.
Human Synergy Sdn. Bhd.
Comprehensive, practical and timely input to plan beyond Covid-19.
Human Synergy Sdn. Bhd.
A very practical webinar where participants can apply what they learnt during the sessions to reshape their strategies in the current environment. Group sessions also enable other participants to give input and learn from each other.
The Social Element, United Kingdome
Facilitator was very focused and engaged well with the participants. This was an analysis of the company that I am currently working for, had a good discussion on the various indices and parameters that has allowed it to be a successful model for digitalisation. The (most useful) part about future improvements relates to installing a process to facilitate day-to-day operations and staff interactions more efficiently.
Human Synergy Sdn. Bhd.
A very good and comprehensive program to consider different angles to leverage your business in the new normal – or any normal, in fact. Ms Wai Leng teaches the basic frameworks as well as gives relatable examples and case studies to make sure you have the tools to think wide and deep about how to bring your business to the next level in this season of change.
InsightH HR Consulting PLT.
A great session for us to really deep dive into our business. Good reflection on what we have done well and what to focus on next. SWOT – good guide in business moving forward. The facilitator coached us to see what we can do better and what we have to review before moving forward. It will help Small, Medium Enterprises. Good session for business owners to revisit their current stage of business then strategize how to move forward especially with the adverse impact of Covid 19 pandemic. The world has changed so it is time for us to change as well.
InsightH HR Consulting PLT.
Very engaging and ‘real’ in depth discussion to reflect on our current state and future plan. Appreciate the amount of effort put on to prepare participant in advance and information shared by facilitator.
Trainer & Consultant, Prowiz Asia Pte Ltd, SingaporeThis workshop has been very useful for me. I now have, not only the motivation, but some of the tools that will help me take my business to the next level. Thank you Wai-Leng.
Future Thinking Training Webinar brief
Business system value creation
“Business system value creation” is a diagnostic to increase your organisational performance with an overview of the business landscape since Covid-19. It helps leaders develop competencies to identify areas that require greater efficiency that positively impacts organisational results against a slowing economic environment. This program focuses on two areas of development:-
Reflection framework
Understanding various thinking and acting horizons that your organisations may be at eg. reimagination, reform, gives you a framework to work from within, particularly in the Covid-19 context. Knowing your exact position is crucial to shape your future with. As you learn to differentiate between assumptions from facts, you will learn to foresee the kind of options available for the future of your organisation
Create continual value in business system
Understanding ways to continually create value for your product or service offerings and configuring your activity system as part of service excellence, is key to stay competitive. Anticipate changes required from disruption caused, before your customer can identify them.
Anticipate your next competitive strategy
“Anticipate your next competitive strategy” is a fact based approach to assess your industry dynamics and recraft your competitive strategies with. Knowing these current dynamics will help you foresee the future to tailor your strategies and profit from these changes. This program focuses on two areas of development:-
Industry Analysis
Understanding directional changes in your industry will enable you to better identify market certainties. Systematically identify new entrants to the industry, how your current competitors have changed their game, how players have exploited this pandemic situation, and determine the implications on your individual business; all help build perspectives of your own business position in the industry.
Competitive strategies
Connect your understanding of industry dynamics and implications to your business, to strategies that give you an advantage. With innovative thinking tweak your cost/ differentiation/ niche strategies eg. provide greater benefits and services without increasing prices. Or consider switching strategies altogether eg. niche focus to provide only clearly different products from competitors that serve a smaller but defined segment.
Customer trends in the new normal
“Customer trends in the new normal” is a broad view of changing customer behaviours and expectations since the onset of Covid-19, that can help you anticipate your own customer needs. To create the best customer experience, you must leverage on new behaviours and expectations that could improve satisfaction levels if not delight them.
Current trends
Digital excellence, safe and contactless engagement and dynamic customer insights will define customer experience in this current and post-pandemic era. It is a contactless end-to-end journey with thoughtful human touches and which emphasises safety that will sustain beyond this pandemic.
Customer expectations
Customer expectations are pretrial beliefs about a product that serves as standards or reference points against which product performance is judged. Customer expectations is viewed through the lenses of the characteristics of service, customer satisfaction, perceived quality, ‘Moments of Truth’ and consumer journey.
Knowing how customers ‘tick’ gives you the edge to predict their future unmet needs and satisfaction levels.
Choose the training webinar package that is right for you:-
Webinar package
Fees MYR/ USD
Discount
2 days
500/ 120
370/ 89
26%
4 days
1,000/ 240
670/ 159
33%
6 days
1,500/ 360
850/ 299
43%
Future Thinking Training brief
“Business system value creation” is a diagnostic to increase your organisational performance with an overview of the business landscape since Covid-19. It helps leaders develop competencies to identify areas that require greater efficiency that positively impacts organisational results against a slowing economic environment. This program focuses on two areas of development:-
Reflection framework
Understanding various thinking and acting horizons that your organisations may be at eg. reimagination, reform, gives you a framework to work from within, particularly in the Covid-19 context. Knowing your exact position is crucial to shape your future with. As you learn to differentiate between assumptions from facts, you will learn to foresee the kind of options available for the future of your organisation
Create continual value in business system
Understanding ways to continually create value for your product or service offerings and configuring your activity system as part of service excellence, is key to stay competitive. Anticipate changes required from disruption caused, before your customer can identify them.
“Anticipate your next competitive strategy” is a fact based approach to assess your industry dynamics and recraft your competitive strategies with. Knowing these current dynamics will help you foresee the future to tailor your strategies and profit from these changes. This program focuses on two areas of development:-
Industry Analysis
Understanding directional changes in your industry will enable you to better identify market certainties. Systematically identify new entrants to the industry, how your current competitors have changed their game, how players have exploited this pandemic situation, and determine the implications on your individual business; all help build perspectives of your own business position in the industry.
Competitive strategies
Connect your understanding of industry dynamics and implications to your business, to strategies that give you an advantage. With innovative thinking tweak your cost/ differentiation/ niche strategies eg. provide greater benefits and services without increasing prices. Or consider switching strategies altogether eg. niche focus to provide only clearly different products from competitors that serve a smaller but defined segment.
“Customer trends in the new normal” is a broad view of changing customer behaviours and expectations since the onset of Covid-19, that can help you anticipate your own customer needs. To create the best customer experience, you must leverage on new behaviours and expectations that could improve satisfaction levels if not delight them.
Current trends
Digital excellence, safe and contactless engagement and dynamic customer insights will define customer experience in this current and post-pandemic era. It is a contactless end-to-end journey with thoughtful human touches and which emphasises safety that will sustain beyond this pandemic.
Customer expectations
Customer expectations are pretrial beliefs about a product that serves as standards or reference points against which product performance is judged. Customer expectations is viewed through the lenses of the characteristics of service, customer satisfaction, perceived quality, ‘Moments of Truth’ and consumer journey.
Knowing how customers ‘tick’ gives you the edge to predict their future unmet needs and satisfaction levels.